The unit works as expected, coming from a Frankford tumbler, to an “industrial” one, the difference is massive. The price reflects the difference of course, this is belt ran unit, making it more robust and heavier duty, where as the Frankford is more for light duty purposes. The product arrived with damages that occurred during transit, the corners of the base seem to get damaged during S&H, even tho these issues don’t affect its performance, you would think that they would improved their packing method, but they don’t. Also, the quality of the barrel isn’t the best, since they seem to mold these 2 pieces together, there is an unevenness issue when marrying the 2 half’s together. They do grind/ sand the areas that end up uneven, but the barrel ends up looking “cheap” in my opinion. When you’re spending almost 2K on a piece of equipment, the statics are important IMO. I did reach out to customer service and complained about the damages during shipping, they did give me a $100 refund, but truth be told, I rather have an “undamaged” unit than getting $100 back. I was also offered a return shipping label, but I needed this piece, and I wasn’t going to send it back and wait for another one, that would potentially arrived damage as well. I highly recommend you improve your packaging process and also improve the manufacturing process of the barrels. PS. I also had to wait several days before this item was shipped, I was told they were backordered on some parts needed to complete the unit.