COVID-19 Operational Update

COVID-19 Operational Update

6/10/2021
LEAD TIMES LEAD TIMES LEAD TIMES. Simply put, demand is outpacing supply. Here is a good article on the topic 

https://www.cnn.com/2021/06/09/business/rising-prices-inventories-post-pandemic/index.html?utm_source=digg

The lead times are swinging wildly from day to day and most delays are out of our control. We are doing our best to stock our usual common products including machines but the economy is struggling to supply the previously common parts we were all accustomed to receiving quickly. Thank you for your patience and understanding.

05/03/2021
As the economy opens with the vaccine rollout we continue to remain safely open. Please note however that we continue to face supply chain challenges related to COVID and the global shipping crisis. Here is a recent article on this topic here. Most tumbling media is sourced from overseas by our suppliers and due to the compounding crisis, availability of usually commonly available media SKU's can fluctuate wildly with long unpredictable lead times. We are doing our best to ship out orders as fast as we can and notify customers about stock issues. We are also working to offer substitutes when available. Thank you for your understanding.

02/19/2021
We remain open for normal business. Please note however that the global shipping is being severely disrupted by COVID and delays at major ports. For this reason many tumbling medias have long lead times. Some news on the topic here .

01/11/2021 9:45
We remain open for normal business including shipping but the situation in Southern California is deteriorating with extremely high case counts and disrupted supply chains. Please be patient as normal customer service and order fulfillment is taking longer than normal. Thank you for your continued support.

3/25/2020 9:45 AM PST
Our hours of operation remain Mondays, Wednesdays and Fridays, 8:30 am to 4:30 pm PST until further notice.

Important Letter regarding operations

When ordering please provide any updated receiving hours for your business. In the event that the delivery can't be made by the shipping carrier due to a closure at your location, the associated re-delivery or return fees will you your responsibility.

Previous Updates

03/13/2020, 9:53 AM PST
We remain open for normal business including shipping but are monitoring the situation closely. Shipping lines are currently still operational. Check back later for updates.

03/16/2020, 8:22 AM PST
We still remain open for normal business including shipping but are monitoring the situation closely. Our employees are being impacted by school closures so order fulfillment and customer service inquiries may be delayed however we are working our hardest to limit delays. Shipping lines are currently still operational. Check back later for updates.

03/17/2020, 11:15 AM PST
We have made the decision to start reducing our hours of operations to both limit our employees risk and account for the substantially reduced demand for our services. We will be open Mondays, Wednesdays and Fridays, 8:30 am to 4:30 pm PST until further notice. Thank you for your 
understanding.

3/20/2020, 9:15 AM PST
As of Thursday evening the Governor of California, our state of operations, has placed the entire state under a shelter in place order. This exempts essential business. As a supplier to the critical manufacturing and aerospace sectors we will remain operational until further notice. Please note this is an incredibly fluid situation. Our hours of operation remain Mondays, Wednesdays and Fridays, 8:30 am to 4:30 pm PST until further notice. When ordering please provide any updated receiving hours for your business. In the event that the delivery can't be made by the shipping carrier due to a closure at your location, the associated re-delivery or return fees will you your responsibility.

3/23/2020 2:56 PM PST
Our hours of operation remain Mondays, Wednesdays and Fridays, 8:30 am to 4:30 pm PST until further notice.

When ordering please provide any updated receiving hours for your business. In the event that the delivery can't be made by the shipping carrier due to a closure at your location, the associated re-delivery or return fees will you your responsibility.

 6/2/2020 3:30 PM PST
Our hours of operation are back to normal. Monday - Friday 8:30 am to 4:30 pm PST. We continue to practice social distancing in our offices and on our shop floor however we are open for business and shipping as fast as possible. Supply chains across the industry are trying to catch up to demand and while some items may have longer than normal lead times everything we make is available.

 


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